Frequently Ask Questions

• Ordering on kamajewelry.com is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. 
• Your order will not be placed until the very end of the checkout process when you will be asked for your Debit / Credit card information.

• Yes, it is safe to order on kamajewelry.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

• For assistance, please "Contact Us" via email, call or chat and you can speak with one of our diamond experts. 

• Prices on kamajewelry.com are subject to change without notice. Please expect to be charged the price for the Kama Jewelry merchandise you buy as it is listed on the day of purchase.

• All our products are insured at the time of shipping.

• Yes, we are delighted to offer our buyer’s the option to purchase a range of Kama pieces, including our iconic engagement rings, over the phone.
• Our team of dedicated Diamond Experts are on hand to guide and assist you and answer any questions you may have. To speak to a Diamond Expert, please look at our Help button. Our team is available Monday to Saturday 9 am - 6 pm and closed Sunday and public holidays.

• Yes. Kama Jewelry has a ring size conversion chart available online to help you determine your ring size. Please click on the size guide to view the sizing methods.
• Also we have a pdf file attached on each product page in the ring section for size conversion. 

• For assistance in ascertaining the correct bangle, bracelet or ring size, please consult our sizing guide in the Size Guide section.

• Yes, for an additional charge of $5, we can engrave any item you want.
• If you wish to have your Kama product engraved, please email us the exact letters you would like to get engraved.
•  Your engraving request online is case sensitive, ensure that you have placed your request exactly as required.

• Unfortunately, engraved creations cannot be returned or exchanged.

• Caring for your jewelry is important for long lasting shine and brilliance.. Below are some do’s and dont’s of caring for your jewelry:
• Do : 
• Always Apply lotion, cosmetics, hairspray and perfume before wearing your jewelry.
• When undressing, wipe each piece with a clean soft cloth to remove oil and perspiration.
• Store in a fabric-lined box, separately or individually-wrapped in tissue to prevent scratches.
• Don’t:
• Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
• Never expose jewelry to household cleaning products.
• Never expose jewelry to chlorinated swimming pools or hot tubs.

• To check the status of your order you can 
• Log into your account through the “My account” section and check the status of your order.
• You can copy your tracking ID and paste it in the DHL website itself https://www.mydhli.com/global-en/home/tracking.html; the tracking number will be shared by us via email once your order gets shipped.

• If you need to cancel or change your order, please contact our support team as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be changed or canceled once it has been submitted. Processed orders may not be canceled or modified.
• Once a product has been personalized i.e. engraved, then those items are considered final sale and will not be canceled, exchanged or refunded.

• We Deliver all across the US. You can place orders from anywhere, with the shipping address of a home or workplace.

• Yes, you can access the website through your mobile phone or tablet.

• You may purchase any number of products in one order.

• Get in touch with the Kama customer service department and share your order id or order tracking id with the executive.
• The Kama executive will authorize your order if it is eligible for returns with respect to the reason and photos shared.
• Our team will create a free return shipping label and email it to you.
• Call us or Live Chat with us on: +91 9920527298
• Email us return details at info@kamajewellery.com

• 2 weeks from the day that the return has reached our facility and been inspected by our team.

If you have the original tracking number and invoice we can accept a return of an item gifted to you by someone else.

• If your purchase is meant to be a gift for someone and you want us to keep it a surprise, we can gift wrap and ship your order to the desired location—just make a comment in the customer notes section at checkout.
• Please note: Gift wrapping will be at an additional charge of $5.

If you do not wish to receive updates from Kama jewelry then you can click on the unsubscribe button which is given in the email received by you at the time of subscribing.

Yes, we do. We are always happy to train interns and give them an inside perspective on the jewelry industry. 

Register with Kamajewelry.com and get an instant 10% discount on your 1st purchase.

• Once you have signed up you become eligible to share our website to your circle of friends and family. So, if your referred friend signs up on the website too, you both will be eligible for further discount. Visit refer-a-friend tab to learn more.

• You can buy a Kama gift card and give it to your friend or family or loved ones. Please visit the Gift Card tab to learn more.

• You can use the gift card received at the time of placing an order. Visit the Gift card tab to learn more.